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Billing & Prices

Yes, please choose the Direct Payment option at the checkout and click the link to the PayPal.me page.

Standing order is no problem and we accept credit and debit cards for your initial package payment before being transferred on to direct debit.

Regrettably our shift patterns and low prices do not always allow for us to answer telephone calls during busy periods. Also, we need a written record of all client’s website requirements, via the Project Management & Support system. Clients who order a bespoke service have access to a dedicated support number 24 hours per day and 365 days per year.

Email

Regrettably our shift patterns and low prices do not always allow for us to answer telephone calls during busy periods. Also, we need a written record of all client’s website requirements, via the Project Management & Support system. Clients who order a bespoke service have access to a dedicated support number 24 hours per day and 365 days per year.

Hosting

Regrettably our shift patterns and low prices do not always allow for us to answer telephone calls during busy periods. Also, we need a written record of all client’s website requirements, via the Project Management & Support system. Clients who order a bespoke service have access to a dedicated support number 24 hours per day and 365 days per year.

Pre Sales Questions

We build websites but we do not get involved with sites which others have built. The reasoning behind this is because, from past experience we have learned that it is easier for us and cheaper for the client to start from scratch.

Rectifying others mistakes is time consuming, and therefore expensive.

Yes, please choose the Direct Payment option at the checkout and click the link to the PayPal.me page.

We are unable to work with CMS systems, such as Wix or Shopify.

A very good question which is simply answered. Would you trust a carpenter to fix your plumbing?

Generally speaking yes. However we are unable to transfer sites from third party CMS providers, such as Wix or Shopify.

Generally speaking, yes. However we are unable to work with third party CMS providers, such as Wix or Shopify.

Standing order is no problem and we accept credit and debit cards for your initial package payment before being transferred on to direct debit.

If your domain was not registered by us on your behalf, you will need to login to your domain registrar’s control panel and add the following DNS records (delete all other ones):

An A Record for .[yourdomain] pointing to: 62.171.138.160
An A Record for *.[yourdomain] – pointing to: 62.171.138.160
An A Record for mail.[yourdomain] – pointing to: 62.171.138.160

An MX Record  for  .[yourdomain] pointing to: mail.[yourdomain] – Priority 10
An MX Record for *.[yourdomain] pointing to: mail.[yourdomain] – Priority 10

Don’t forget  to remove the brackets from the example and leave the dot (.) before each if asked for it

If for any reason you are unable to use either of the above methods, use:

ns1.whitecourt.uk
ns2.whitecourt.uk

If you need any help, open a support ticket.

Yes, we have specialists in all of these departments.

You have 24/7 access at all times.

This will ultimately depend on how much information you provide us with at the outset. Simple websites with content provided can take as little as a few hours to build.

Regrettably our shift patterns and low prices do not always allow for us to answer telephone calls during busy periods. Also, we need a written record of all client’s website requirements, via the Project Management & Support system. Clients who order a bespoke service have access to a dedicated support number 24 hours per day and 365 days per year.

Project Management

Regrettably our shift patterns and low prices do not always allow for us to answer telephone calls during busy periods. Also, we need a written record of all client’s website requirements, via the Project Management & Support system. Clients who order a bespoke service have access to a dedicated support number 24 hours per day and 365 days per year.

SEO

Regrettably our shift patterns and low prices do not always allow for us to answer telephone calls during busy periods. Also, we need a written record of all client’s website requirements, via the Project Management & Support system. Clients who order a bespoke service have access to a dedicated support number 24 hours per day and 365 days per year.

Site Editing

We build websites but we do not get involved with sites which others have built. The reasoning behind this is because, from past experience we have learned that it is easier for us and cheaper for the client to start from scratch.

Rectifying others mistakes is time consuming, and therefore expensive.

You have 24/7 access at all times.

Regrettably our shift patterns and low prices do not always allow for us to answer telephone calls during busy periods. Also, we need a written record of all client’s website requirements, via the Project Management & Support system. Clients who order a bespoke service have access to a dedicated support number 24 hours per day and 365 days per year.

Technical & DNS

If your domain was not registered by us on your behalf, you will need to login to your domain registrar’s control panel and add the following DNS records (delete all other ones):

An A Record for .[yourdomain] pointing to: 62.171.138.160
An A Record for *.[yourdomain] – pointing to: 62.171.138.160
An A Record for mail.[yourdomain] – pointing to: 62.171.138.160

An MX Record  for  .[yourdomain] pointing to: mail.[yourdomain] – Priority 10
An MX Record for *.[yourdomain] pointing to: mail.[yourdomain] – Priority 10

Don’t forget  to remove the brackets from the example and leave the dot (.) before each if asked for it

If for any reason you are unable to use either of the above methods, use:

ns1.whitecourt.uk
ns2.whitecourt.uk

If you need any help, open a support ticket.

Regrettably our shift patterns and low prices do not always allow for us to answer telephone calls during busy periods. Also, we need a written record of all client’s website requirements, via the Project Management & Support system. Clients who order a bespoke service have access to a dedicated support number 24 hours per day and 365 days per year.